"I know we've crossed paths once or twice in the libraries, but I don't think we've ever officially met. Still, I know who she is, so I'll ask her." With a broad grin, Kari bounces on the balls of her feet, then scrounges up paper and pen to scribble her name and phone number onto.

"If you need anything, call me and I'll do my best, okay? Really, I want this to be perfect for you."